Shasyasetu - Agribusiness Intermediary

1. Order Cancellation

Buyers may cancel an order under the following conditions:

Before Fulfillment: Orders can be cancelled within 2 hours of placement, provided the farmer-vendor has not yet begun fulfillment. A full refund will be issued in such cases.
After Dispatch: Cancellations are not accepted once the farmer-vendor has dispatched the order.

To cancel an order, contact our support team immediately via email or phone with your order reference number.

2. Refund Eligibility

Refunds may be considered under the following circumstances:

The delivered product is significantly different from the description or agreed quality/quantity.
The product is damaged in transit (where the farmer or associated logistics partner is responsible).
The order was not delivered within the committed timeframe, resulting in spoilage or render unusable.
Duplicate payment was charged due to a technical error at the payment gateway.

No refunds will be issued for:

Products delivered as described and accepted by the buyer.
Natural spoilage after successful delivery due to improper storage by the buyer.
Minor variations in appearance or shape common to natural agricultural produce.

3. How to Raise a Refund Request

Buyers must inspect the produce immediately upon delivery. Any refund claims must be raised within 24 hours of receiving the shipment. Claims raised after this period will not be entertained.

To raise a refund request, please contact us with:

Your order reference number.
A detailed description of the issue.
Clear photographic or video evidence of the defect or damage.

Contact: shasyasetu@gmail.com | +91 95588 02190

4. Refund Resolution Process

Once we receive your refund request, our team will review the claim within 3–5 business days. We may coordinate with the farmer-vendor and request additional information. If the claim is validated, we will, at our discretion:

Issue a full or partial refund for the defective or undelivered portion of the order.
Arrange a replacement of the defective goods in the next available shipment.

Approved refunds will be credited to the original payment method (UPI, bank account, or card) within 5–7 business days of approval. The platform commission is non-refundable in cases of buyer-initiated cancellation after fulfillment has commenced.

5. Farmer-Vendor Settlement

In the event of an approved refund, the farmer-vendor will be notified by the platform. Settlement adjustments to the farmer's payment will be handled separately and in accordance with the vendor agreement. Farmers are not required to process refunds directly with the buyer — all refunds are managed by Shasyasetu.

6. Contact Information